Refund policy

Returns and refunds

If your order arrives damaged, is faulty or is not what you ordered, please email darwenhoney.co@gmail.com as soon as possible. Include your order number and photographs where relevant so that we can help.

We cannot accept change-of-mind returns once a jar has been opened or its seal has been broken, for food-safety and hygiene reasons. This does not affect your statutory rights if the product is faulty, damaged or incorrectly supplied. If you change your mind about an unopened product, contact us within 14 days of receiving it before returning anything. Products must be unused, sealed and in their original condition.

Approved refunds will be made to the original payment method. Delivery charges and return costs will be handled in accordance with your legal rights and the circumstances of the return.

You may cancel a pre-order before it has been dispatched by emailing us with your order number.

Nothing in this policy affects your statutory rights.